Focus

Public service & mission-driven work

Public employees, residents, and visitors who need a service to be clear the first time.

Public and mission-driven services carry the same problem I have worked on for twenty years: rule-heavy processes, many stakeholders, and people who need to get it right the first time. I have designed enrollment for public employees on a state retirement plan, prepared 300+ clinical operations staff to work a new way on day one of a platform change, and led WCAG accessibility programs at enterprise scale. That last one matters more now, because public entities are under new federal web accessibility requirements.