CIGNA CODE Runner
Getting 300+ clinical operations staff ready for a new platform
300+clinical operations staff ready on day one
Healthcare · Internal enterprise platform · Private
Healthcare & clinical operations
Clinical staff learning new systems, health-system clients, and workflows where errors reach patients.
My healthcare grounding started inside CIGNA's Clinical Information Technology group, mapping what clinical operations staff actually do all day against what a new platform could do. It continued with health-system clients at Prudential, where many participants were clinicians working long shifts with narrow windows to act. The common thread is designing for people who are busy, expert, and cannot afford a confusing screen.
300+clinical operations staff ready on day one of a new platform
CIGNA Quarterly Championfor CODE Runner phase one delivery
2020 Eddy Awardfor a health-system client's retirement transition
Case studies
NewYork-Presbyterian Retirement Experience
Award-winning redesign for a complicated health-system transition
~$200Min rollover assets guided through the transition
Retirement · B2B2C, plan sponsor and participants · Private, health-system client
AI-Assisted Design Delivery
Building a working method inside a locked-down regulated toolchain
5 to 8projects with substantial AI-assisted delivery
Retirement · Internal, design practice · Private, regulated